Express Cycles

Refund & Return Policy

If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item. We accept untampered items back from our customers within 30 days of delivery however the items must be in the same condition that they were upon purchase.
 
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via email of when you should expect the refund. Customers must allow 7 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 7 working days. Any orders returned after 30 days are not entitled to any refund.
 
For refunds you must return your order to the address below.
 
Express Cycles Ltd,
Upper Swinley Farm,
Stanton St Quintin,
Chippenham,
SN14 6DG